Nikos Pappas • Crafting Digital Products
Nikos Pappas • Digital Product Designer

Notes on UX

Notes on CX / UX

Dark Patterns (5/5)

Well, I was about to post my last piece about #DarkPatterns on Friday (an analysis of Messenger's sign in), but then a friend showed me what COSMOTE Mobile Telecommunications S.A. did with its new data protection preferences. 

Thus, I decided to post a video of how Cosmote attempts to trick users into giving full consent for the use of their personal data. 

P.S. The user interface, the content, and the flow have too many non-GDPR-compliant patterns, such as soft opt-in tactics. 

#darkpatterns #kingsofdeception #gdpr 
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* I’ve decided to dedicate my last few posts to “Dark Patterns”. Dark Patterns are carefully crafted features/tactics that trick users into doing things that they might not want to do, and which benefit the business in question.

#ux #userexperience #cx #customerexperience

• My Linkedin post: 
https://www.linkedin.com/feed/update/urn:li:activity:6397020588589805568  

Nikos Pappas
Dark Patterns (4/5, Almost Friday)
theguardian.jpeg

Today’s example is from an organization that I deeply respect for its professionalism. 

Last week Guardian News & Media sent me a marketing email that caused me to believe that something had changed in my email subscription settings, while, in fact, I haven't been a subscriber since April 2016.

#darkpatterns #theartofdeception
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P.S. I’ve decided to dedicate this week’s posts to “Dark Patterns”. Dark Patterns are carefully crafted features/tactics that trick users into doing things that they might not want to do, and which benefit the business in question. 

 #ux #userexperience #cx #customerexperience

• My Linkedin post: 
https://www.linkedin.com/feed/update/urn:li:activity:6395241556625940480

Nikos Pappas
Dark Patterns (3/5, Wednesday)

This is my 3rd post on #DarkPatterns, let's keep it short.

Well, nothing, not a single product category, is free from dark design patterns - not even this salt mill.

Video source: https://lnkd.in/ekZXpta

For more #DeceivingPackaging examples visit the following link: https://lnkd.in/eE4zFFV

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P.S. I’ve decided to dedicate this week’s posts to “Dark Patterns”. Dark Patterns are carefully crafted features/tactics that trick users into doing things that they might not want to do, and which benefit the business in question. 

#darkpatterns #ux #userexperience #cx

• My Linkedin post: 
https://www.linkedin.com/feed/update/urn:li:activity:6394868657087930368 

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Video source: 
https://www.youtube.com/user/Nerdwriter
https://darkpatterns.org

Dark Patterns (2/5, Tuesday)
t-mobile.jpeg

To showcase that Dark Patterns go beyond graphical user interfaces and online experiences, I've decided to continue my posts with the recent "fake ring tones" case:

T-Mobile USA has recently agreed to pay a $40 million fine for using fake ring tones and lying to millions of users. The company used fake ring tone noises that created the appearance that the calls were going through –while, in fact, they were not– and no one was picking up.

Here’s how it worked:

"Whenever a phone couldn’t establish a connection with another phone, instead of remaining silent, the calling tone would start ringing in the caller’s ear. Logically, the person placing the call believes that the phone on the other side is actually ringing but nobody is picking up. Of course, the fact is that their call is not going through at all, and T-Mobile is using a fake ringtone to make it seem like it is." [1]

 

So, yes, "if there’s a pantheon for #darkpatterns, T-Mobile has earned a spot on it for that dreadful example of deceptive user experience" as Jesus Diaz points out in his recent article [2] on Co.Design - Fast Company Showcase Page.

[1][2]: https://lnkd.in/eGzTn3d

#darkpatterns #ux #userexperience #cx #customerexperience

• My Linkedin post: 
https://www.linkedin.com/feed/update/urn:li:activity:6394509821848154113

 

Dark Patterns (1/5, Monday)

I’ve decided to dedicate this week’s posts to “Dark Patterns”.

The term “Dark Patterns” is coined by Harry Brignull and refers to carefully crafted features/tactics that trick users into doing things that they might not want to do, and which benefit the business in question.

Dark Patterns can, of course, have serious implications for people and society. In fact, Flavio Lamenza argues in his article “Stop calling these Dark Design Patterns or Dark UX — these are simply a**hole designs” that “this all -the Dark Patterns that we encounter every day- is not bad user experience design, not psychology, not "dark patterns". This is being dishonest, deceitful, corrupt, and unethical tactics.”

Over the next few days, I will share examples of what NOT TO DO if you are a responsible organization which has its customers’ best interests at heart.

I would be truly thrilled to see more professionals posting one or more examples using #darkpatterns in an effort to raise awareness about this important issue.

Let's start the week with a video from https://darkpatterns.org, which includes various examples.

#darkpatterns #ux #userexperience #cx #customerexperience

• My Linkedin post: 
https://www.linkedin.com/feed/update/urn:li:activity:6394118694808670208 

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Video source: 
https://www.youtube.com/user/Nerdwriter