Nikos Pappas • Crafting Impactful Digital Experiences
Nikos Pappas • Digital Product & Service Designer


This digital notebook is about documenting interesting ideas, opinions and findings around user and customer experience, product design, strategy, processes and tools.

Silent suffering

Silent suffering: Customers endure our poorly designed products and services without questioning, until their willpower is completely shattered.


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Video source:
Video © Rune Madsen, Scott Wayne Indiana, Nien Lam, Nikolas Psaroudakis