Nikos Pappas • Crafting Impactful Digital Experiences
Nikos Pappas • Digital Product & Service Designer


This digital notebook is about documenting interesting ideas, opinions and findings around user and customer experience, product design, strategy, processes and tools.

User flow fundamentals

So, what are user flows and why you need to use them?

Nice and simple.  Source here

Nice and simple. Source here

"User flows are another method to segment and define your digital product, customer experience, website, or app.

So it’s just another method, except, the beautiful thing about user flows is their ability to define sections of something gnarly, abstract and technical like “cross-platform mobile experiences” from the perspective of the user." 


  1.  User flows show their purpose  🏆

  2. User Flows go in one direction  ➡️

  3. User flows represent a complete task  ✅

All three together in this example. Source:

All three together in this example. Source:


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