Nikos Pappas • Crafting Digital Products • Designing Impactful Experiences
Nikos Pappas • Digital Product Designer

Notes on UX

Notes on User and Customer experience.
This blog is about collecting and writing short articles about user and customer experience, tools and process.

Dark Patterns (4/5, Almost Friday)


Today’s example is from an organization that I deeply respect for its professionalism. 

Last week Guardian News & Media sent me a marketing email that caused me to believe that something had changed in my email subscription settings, while, in fact, I haven't been a subscriber since April 2016.

#darkpatterns #theartofdeception

P.S. I’ve decided to dedicate this week’s posts to “Dark Patterns”. Dark Patterns are carefully crafted features/tactics that trick users into doing things that they might not want to do, and which benefit the business in question. 

 #ux #userexperience #cx #customerexperience

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Nikos Pappas