Nikos Pappas • Crafting Digital Products & Impactful Experiences
Nikos Pappas • Digital Product Designer

Notebook

This digital notebook is about documenting interesting ideas, opinions and findings around user and customer experience, product design, strategy, processes and tools.

Dark Patterns (4/5, Almost Friday)

theguardian.jpeg

Today’s example is from an organization that I deeply respect for its professionalism. 

Last week Guardian News & Media sent me a marketing email that caused me to believe that something had changed in my email subscription settings, while, in fact, I haven't been a subscriber since April 2016.

#darkpatterns #theartofdeception
_

P.S. I’ve decided to dedicate this week’s posts to “Dark Patterns”. Dark Patterns are carefully crafted features/tactics that trick users into doing things that they might not want to do, and which benefit the business in question. 

 #ux #userexperience #cx #customerexperience

• My Linkedin post: 
https://www.linkedin.com/feed/update/urn:li:activity:6395241556625940480

Nikos Pappas