Nikos Pappas • Crafting Impactful Digital Experiences
Nikos Pappas • Digital Product & Service Designer


This digital notebook is about documenting interesting ideas, opinions and findings around user and customer experience, product design, strategy, processes and tools.

HCD is not about following processes

"Because Human-Centered Design (HCD) principles apply even when you don't follow the process of HCD."

  1. Focus on the people, everything you do should be intentional.

  2. Solve the right problem, not the symptoms.

  3. Think about everything as a system.


By Don Norman
Originally found on the NNgroup Youtube Channel