Nikos Pappas • Crafting Impactful Digital Experiences
Nikos Pappas • Digital Product & Service Designer

Notebook

This digital notebook is about documenting interesting ideas, opinions and findings around user and customer experience, product design, strategy, processes and tools.

Posts tagged cx
Barry Katz on [Product/Service] Design

“High quality of design, and I mean that in the sense not just of how a product looks or even just how a product works but the entire emotional valance of using product from beginning to end, is now a condition of entry into the market. It's the competitive difference and the competitive advantage that functionally similar products will have.”

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Originally posted on YouTube at the following link:
https://www.youtube.com/watch?v=cB43c3o18Tk

#productdesign #customerexperience #servicedesign